FAQ

FREQUENTLY ASKED QUESTIONS

THE PILLOW

What is the TheHighRest Inflatable Travel Pillow?
A lean-forward inflatable pillow. You rest your head and arms on a tray table, desk, or lap instead of sleeping upright.

How do I use it?
Inflate it, lean forward with your face in the cutout and your arms in the side openings, then rest.

How long does inflation take?
Approx. 15–20 seconds, typically 5–8 full breaths through the wide 2-in-1 quick-inflation air valve.

How do I deflate it?
Pull open the main lower release valve cap to release the air. Deflation takes approx. 5–10 seconds.

How does it pack down?
Deflate it and fold it flat. Folded dimensions are approx. 7 × 4.5 inches (18 × 11.5 cm). It fits in a carry-on or backpack.

What does it weigh?
Approx. 11.2–13.2 ounces (320–375 g), depending on material thickness.

What colors are available?
Midnight Navy, Business Gray, and Classic Slate.

How do I clean it?
Wipe it with a damp cloth and air dry fully before storing.

Is it a medical device?
No. It is a comfort product, not a medical device. If you have a neck, back or breathing condition, ask a qualified professional before using it. Never use it while driving.

SHIPPING & DELIVERY

When will my order arrive?
Orders usually ship within 1-3 business days. Estimated delivery times are shown at checkout and in our Shipping & Delivery Policy. They are estimates, not guarantees.

WARRANTY & STORE GUARANTEE

What does the 30-day manufacturing defect warranty cover?
The warranty starts on the date you receive your parcel and lasts 30 days. It covers air leaks, faulty valves, and seam defects caused by manufacturing defects during normal use, discovered upon delivery or during that period.

How do I request help with a defect, damaged product or incorrect item?
Email contact@thehighrest.com with your order number and photo or video evidence. TheHighRest will coordinate the claim. Claims are subject to review and approval. Available remedies for qualifying issues may include a refund of the product and shipping costs or a replacement sent directly to you. Refunds and replacements are not automatic. A return is generally not required for approved claims unless you are instructed otherwise during review.

Is the Sleep-Easy Guarantee the same as the defect warranty?
No. The 30-Day Sleep-Easy Guarantee is a separate promise from TheHighRest. If the pillow is not right for you, contact us within 30 days of delivery for help under our Returns Policy. Disliking the product or choosing the wrong size is not a manufacturing defect; preference-related returns are handled separately under that policy.

CONTACT

TheHighRest is operated by HYLUK LLC, 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA.