SHIPPING & DELIVERY POLICY

Last updated: October 14, 2026

TheHighRest is operated by HYLUK LLC, a limited liability company registered in New Mexico, USA.

Contact:  contact@thehighrest.com
Business address:
1209 Mountain Road, PL NE
STE N
Albuquerque, NM 87110, USA

1. WHERE WE SHIP

TheHighRest currently ships to the United States, the United Kingdom, Canada, Australia, Switzerland, Singapore, the United Arab Emirates, Saudi Arabia, Japan, Norway, Belgium, Germany, Denmark, Spain, France, Italy, the Netherlands, and Sweden. Delivery availability is confirmed at checkout

Available destinations are displayed at checkout. If your country is not available, we are unable to offer delivery there at this time.

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

You will receive an order confirmation email after placing your order and a shipping confirmation email containing tracking information once your order has been dispatched.

Processing time is separate from delivery time.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times are calculated from the dispatch date and do not include order processing time.

• United States: 7–9 business days

• United Kingdom: 4–7 business days

• Canada: 4–7 business days

• Switzerland: 5–10 business days

• Singapore: 4–6 business days

• United Arab Emirates: 7–10 business days

• Saudi Arabia: 10–14 business days

These are estimates, not guaranteed delivery dates. Customs procedures, public holidays, severe weather, carrier disruptions, and other circumstances may cause delays.

4. SHIPPING COSTS

Any applicable shipping costs are displayed at checkout before you complete your purchase.

If shipping is included in your order price or offered free of charge, this will be reflected at checkout. We will not charge undisclosed shipping fees after your order has been placed.

5. ORDER TRACKING

Tracking information will be provided by email after dispatch.

Tracking updates may take up to 48 hours to appear. You can follow your shipment using the tracking link in your shipping confirmation email.

If your tracking information has not updated for an extended period, please contact our support team with your order number.

6. CUSTOMS DUTIES AND TAXES

Import duties, VAT, GST, and other applicable charges depend on the destination and shipping arrangement.

Where applicable duties and taxes are collected at checkout, the amount collected will be shown before you complete your purchase. If these charges are not collected at checkout, additional charges may be payable to the relevant customs authority or delivery carrier.

We will not claim that all customs charges are prepaid unless this has been confirmed for the shipping service used for your order.

7. DELAYED OR MISSING ORDERS

If your parcel has not arrived within the estimated delivery window, please contact us at  contact@thehighrest.com with your order number and tracking information.

We will review the tracking details and, where appropriate, investigate with the shipping carrier.

If the parcel is confirmed lost, we will review the available evidence and arrange an appropriate resolution in accordance with our applicable policies and your legal rights. Depending on the circumstances, this may include a replacement or refund.

Tracking information, carrier investigations, and any applicable legal requirements may affect how a claim is resolved.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect.

Email  contact@thehighrest.com with your order number, a description of the issue, and clear photographs or video showing the problem.

We will review your claim and explain the available resolution. Qualifying manufacturing defects are covered by our 30-day warranty beginning on the date you receive your parcel, subject to the warranty terms.

The warranty covers qualifying defects during normal use, including air leaks, faulty valves, and seam defects. Approved claims may qualify for a refund or replacement.

You do not need to return an item unless we specifically instruct you to do so. Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

9. DELIVERY ADDRESS ACCURACY

Please ensure your shipping address, postal code, email address, and phone number are accurate when placing your order.

Once an order has been dispatched, we may be unable to change its delivery address.

If an order is returned because the address provided was incorrect or incomplete, we will contact you to discuss the available options. Any reshipping charges or deductions will be handled in accordance with our applicable policies and consumer-protection requirements.

10. FAILED DELIVERY ATTEMPTS

Some delivery carriers may contact you to arrange delivery or request additional information.

Please monitor your tracking updates and respond to delivery notifications when necessary.

If a parcel cannot be delivered because it was refused, was not collected, or the recipient was unavailable, we will review the circumstances and explain the available options. Any return-shipping charges or refund deductions will be assessed in accordance with applicable law and our applicable policies.

11. CONTACT US

For shipping questions, tracking assistance, or delivery problems, please contact:

Email: contact@thehighrest.com

We aim to respond within 1–2 business days.

Please include your order number so we can assist you more efficiently.

Thank you for choosing TheHighRest. We appreciate your trust in our brand.