30-DAY SLEEP-EASY RETURNS & REFUND POLICY

Last updated: October 14, 2026

TheHighRest is operated by HYLUK LLC, a limited liability company registered in New Mexico, USA.

Business address:
1209 Mountain Road, PL NE, STE N
Albuquerque, NM 87110, USA

Contact: contact@thehighrest.com

1. OUR 30-DAY RETURN PROMISE

We want you to feel confident shopping with TheHighRest. If your purchase isn't right for you, you may request a return within 30 days of receiving your order, subject to this policy.

This 30-day return promise is a store policy separate from our product warranty. It does not replace or limit any consumer rights available under applicable law.

2. RETURN ELIGIBILITY

For change-of-mind returns under our voluntary 30-day policy, the product should be in resalable condition, clean, and returned with the items and accessories originally included in the package.

You may inflate the pillow to inspect it and test its fit. Items that are punctured, heavily soiled, damaged through misuse, or used beyond reasonable inspection may not qualify for a full refund under our voluntary return policy, except where applicable law provides otherwise.

If your product is defective, damaged on arrival, or incorrect, please follow Section 7. These claims are handled separately from change-of-mind returns.

Nothing in this section removes any mandatory right to cancel or return goods under applicable consumer law.

3. HOW TO REQUEST A RETURN

To start a return:

1. Email contact@thehighrest.com within 30 days of delivery. Include your order number and the reason for your request.

2. Wait for our response. We aim to reply within 1–2 business days with the return instructions and authorized return address.

3. If your return is approved, package the product securely and send it using a tracked shipping service.

4. Email us your return tracking number so we can follow its progress.

Please do not send a return before receiving authorization and the correct return address. Packages sent to an unauthorized address may be delayed or become impossible to process.

Return destinations may be outside your country. Please review the applicable return-shipping responsibility and costs before purchasing.

4. RETURN SHIPPING COSTS

For change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise or we explicitly agree to cover them.

If an item arrives damaged, defective, or incorrect, we will cover reasonable return-shipping costs where a return is required, subject to applicable law.

We recommend using a tracked service and keeping your shipping receipt. We cannot guarantee a refund for an item that is lost in transit before reaching the authorized return destination.

We will provide return instructions before you send the product back.

5. REFUNDS

Once we receive and inspect an authorized return, we aim to process eligible refunds within 5–10 business days.

Refunds are generally issued to the original payment method. Your bank or payment provider may need additional time to display the credit.

For approved change-of-mind returns, we refund the amount paid for the returned product, subject to this policy and applicable law. Original shipping charges, if any, are refunded when required by law or when the return is due to a qualifying problem with the order.

Where mandatory consumer law requires an earlier refund deadline or different treatment, we will follow those requirements.

6. BUNDLE ORDERS

TheHighRest offers bundles containing 2, 4, or 7 pillows.

If you request a full return of a bundle, all items included in that bundle must be returned unless the return relates to a qualifying defect or applicable law provides otherwise.

If you return only part of a bundle, any refund will be calculated using the effective price paid under the original bundle offer, with the applicable discount allocated fairly across the items returned. We do not automatically calculate partial returns at the undiscounted single-pillow price.

If returning part of a bundle changes the discount you qualified for, we will explain the refund calculation before processing it.

All bundle returns remain subject to applicable consumer rights.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to receive the product you ordered in acceptable condition.

If your order arrives damaged, defective, or incorrect, contact at contact@thehighrest.com as soon as reasonably possible. Include:

• Your order number.

• A description of the issue.

• Clear photos or video showing the problem.

Our 30-day product warranty begins on the date you receive your parcel and covers qualifying manufacturing defects during normal use, including:

• Air leaks.

• Faulty valves.

• Seam defects.

The warranty applies to qualifying defects discovered when the parcel arrives or during the warranty period.

After reviewing your claim, we will explain the available resolution. Depending on the issue and applicable requirements, this may include a replacement or refund. We will not charge you for reasonable return shipping where we are responsible for the problem and a return is required.

Please do not return a defective item unless we provide instructions or applicable law requires a different process.

The 30-day product warranty does not replace or limit any statutory consumer rights, including rights that may continue beyond the warranty period.

8. LATE OR MISSING REFUNDS

If you have not received an expected refund, first check your original payment account and contact your bank or payment provider to ask whether the refund is still processing.

If the refund remains missing, email  contact@thehighrest.com with your order number and return tracking information, if applicable. We will investigate.

Mandatory refund deadlines under applicable law will continue to apply.

9. ORDER CANCELLATIONS

If you wish to cancel an order, contact contact@thehighrest.com as soon as possible.

We will attempt to cancel an order before it is dispatched, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already been dispatched, you may request a return under this policy. Any applicable statutory cancellation rights remain available and are not restricted by the dispatch of your parcel.

10. YOUR LEGAL RIGHTS

Customers may have statutory cancellation, refund, repair, replacement, or other consumer rights depending on their country of residence.

Eligible online purchases in the United Kingdom and European Union generally carry a 14-day cancellation period from delivery. Additional legal protections may apply to faulty or misdescribed goods, including protections that extend beyond our voluntary 30-day return period.

Our return policy and product warranty do not remove, restrict, or replace rights that cannot legally be excluded.

Where this policy differs from mandatory consumer law, the applicable legal requirements take precedence.

11. PAYMENT DISPUTES

If you have a concern about an order, please contact contact@thehighrest.com. We will review your issue and work with you toward an appropriate resolution.

Contacting us first may help us resolve a problem more quickly, but this does not restrict any payment-dispute rights or legal rights available to you.

12. CONTACT US

For return requests, refund questions, or product concerns, contact:

Email: contact@thehighrest.com

Mailing address:
HYLUK LLC
1209 Mountain Road, PL NE, STE N
Albuquerque, NM 87110, USA

We aim to respond within 1–2 business days.

Thank you for choosing TheHighRest. We appreciate your trust and the opportunity to help you rest better wherever you go.